Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders placed on the weekend are dispatched on Monday.

  

SHIPPING COUNTRY	TIMIMGS	COST
United Kingdom Standard	2 to 3 Business Days	Free for orders over £200, £3 on orders below
United Kingdom      Next-Day	1 Business Day	£7.95 - Order before 1pm (no weekend deliveries)
United Kingdom Saturday Delivery	Saturday	£11.95 - Order before 1pm on Friday
Europe	8 to 10 Business Days	£20
United States	5 to 7 Business Days	£15
Rest Of The World	8 to 10 Business Days	£30

 *Orders placed before 1pm will be shipped on our Next Day service. Orders placed after will be shipped the following buisness day. No Saturday Delivery. Orders placed after 1pm on Thursday will be delivered Monday.

 

 

RETURNING GOODS FROM THE UK

We understand that sometimes people wish to return goods for a variety of reasons. That's why we offer an easy FREE UK 30 days returns policy. It's our gentlemen's agreement.

Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

You will receive paperwork with a website link to our returns portal. Please submit your return through this. It will give you the option to obtain a free returns label for Royal Mail or DPD. You can also access the portal here https://returnsportal.shop/alan-paine

 

RETURNING GOODS FROM EUROPE

We have set up a European returns depot in the Netherlands. You will receive paperwork with a website link to our returns portal. Please submit your return through this. You will be provided with the return address and instructions through the portal.

Please note orders must not be returned to our UK address.

If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required.

The returns portal can also be accessed here https://returnsportal.shop/alan-paine

 

RETURNING GOODS FROM REST OF THE WORLD

We have now introduced a returns portal for all returns. You will receive paperwork with a link to the portal inside your parcel. Using this customers outside of the EU such as the US, Australia, Canada and the rest of the world have the option to purchase a returns label from us. We understand that returning items to the UK from many of these countries can be very costly. Thich is why we have introduced this to minimise additional costs and make the return process easier.

If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty then please contact us with evidence of the fault and we will assist in arranging the return at our cost.

The returns portal can also be accessed here https://returnsportal.shop/alan-paine